Our services department employs a team of skill building professionals. All new properties acquired through the firm are covered by a maintenance warranty. Any defect will be immediately reported for prompt attention at no cost or trouble for the owner.

Service is always regarded as an important aspect of selling solutions and benefits, along side product features.

To clients, Al-Bayan service means a holistic solution consisting of:

consulting, planning, realization and, of course, service management.

The dense regional and local service net and competent service teams specialize in fast reactions whereby they guarantee immediate solutions for technical problems.

Should there be a problem, Al-Bayan service centers are able to identify and locate it quickly. The user's requests for software changes i.e. the allocation of user rights or the creation of partner connections will also be attended to quickly and competently.

The combination of price, service and quality for the best value is complemented by our ability to match resources and capabilities so that they meet our customers' requirements.

We have an excellent after sales service team, which is committed to having all our systems working perfectly at our customers' factories. They are in constant dialogue with the end user. They monitor the operational level of the system. The service team always has a back up to attend to any emergency break down call, in addition to its routine visits.

All our systems come with a warranty for the performance of the system against design, workmanship, and material defects. The end-user is requested to follow a routine maintenance procedure while we render all other services.

Our service team monitors the system for 15 days (minimum) after installation. We train the end user in the fields setting and maintenance procedures. Our service team works round the clock, without disturbing the regular production process. It does this with the aim of supporting the customer.

We concentrate more on training the customer in all the setting procedures and trouble shooting, so as to reduce the down time. Our service teams works with the end-user to achieve an active participation in making the system function continuously. This approach has been the main reason for our many repeat customers.

Our engineer's organization features very capable Mechanical Engineering and Electronic Engineering departments. Our design team is dedicated to the shaping of the system so that it meets the customer's requirements completely. With the assistance of design and drawing facilities along with unmatched human brilliance, our design team has successfully laid the basis for a variety of systems. These systems have helped customers achieve higher productivity and higher quality on a consistent level.